Terms & Conditions

1. About these terms

These Terms and Conditions (“Terms”) govern your use of crestalaundry.com and any laundry, dry cleaning, pickup, delivery or subscription plan service provided by Cresta Dry Cleaning and Laundry Services (“Cresta”, “we”, “us”, “our”), based in Jos, Plateau State, Nigeria. By booking a pickup, placing an order, subscribing to a plan, or otherwise using our services, you agree to these Terms.

2. Our services

Cresta provides washing, starching, ironing, dry cleaning, and related garment and household-linen care services, with free pickup and delivery within our serviced areas in Jos and Bukuru. Prices for individual items are published on our website’s price list and are subject to change; the price applicable to your order is the price confirmed with you at pickup or at checkout.

Express (same-day) service is offered subject to capacity and must be confirmed with us in advance. Express orders attract a 50% surcharge on the standard item price.

3. Booking and order confirmation

You may book a pickup through our website, WhatsApp, or by phone. At pickup, your items are counted and tagged in your presence, and the total price is confirmed with you before cleaning begins. If you place an order through our website (including subscription plans), your order is confirmed once payment is received or, for bank transfer, once we have verified your payment.

4. Pricing and payment

Prices are shown in Nigerian Naira (₦) and are per item unless stated otherwise. Payment can be made by bank transfer to our account (Fidelity Bank, CRESTA LIMITED, 5601803226), or by cash or POS at the point of delivery. For website orders, payment is confirmed before your order is treated as placed; for Direct Bank Transfer orders, your order is held pending confirmation of payment.

Subscription plans are billed monthly in advance. Unused sessions in a billing cycle do not roll over to the next cycle. You may substitute any item covered by your plan for another item of equivalent value from our price list at the time of pickup.

5. Turnaround times

Our standard turnaround time is 48 hours from collection. This may vary for items requiring specialist treatment (for example, heavily soiled garments, beadwork, or bridal wear), in which case we will inform you before proceeding. We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to severe weather, power outages, or public disturbances.

6. Care, damage and liability

We take reasonable care in handling every item, including fabric-appropriate sorting, treatment and cleaning methods. However:

• Some fabrics, dyes, trims, or existing damage may not withstand standard cleaning processes; where we reasonably identify such a risk before cleaning, we will inform you and proceed only with your agreement.
• In the event an item is lost or damaged as a direct result of our negligence, we will, at our discretion, repair the item, replace it, or reimburse you an amount reflecting its fair current value (accounting for age and condition), and not its original purchase price.
• We are not liable for items left in pockets or attached accessories (for example, jewellery, pins, or brooches) not declared to us at pickup.
• Any claim for loss or damage must be raised with us within 24 hours of delivery.

7. Our service guarantee

If you are not satisfied with the quality of a cleaning or pressing job, tell us within 24 hours of delivery and we will collect the item, redo the work, and return it to you at no additional charge.

8. Cancellations

You may cancel a scheduled pickup at no charge by notifying us before our rider is dispatched. Once an order has been collected and processing has begun, it cannot be cancelled, as cleaning costs have already been incurred. Subscription plans may be cancelled or paused at the end of any billing cycle by notifying us before the next cycle begins.

9. Customer accounts

When you create an account with us (including through a subscription plan purchase), you are responsible for the accuracy of the information you provide and for keeping your login details secure. We use your account and order history to manage your subscription, provide customer support, and, where applicable, recognise your patronage for service improvements or rewards.

10. Website use

You agree to use crestalaundry.com only for lawful purposes and not to misuse the site, attempt unauthorised access to our systems, or submit false information when placing an order.

11. Changes to these terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The “last updated” date at the top of this page shows when these Terms were last revised. Continued use of our services after an update constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or our services will first be addressed through good-faith discussion between you and Cresta before any other action is pursued.

13. Contact us

Questions about these Terms can be directed to: